Arda Varilsuha
Certified Salesforce Consultant
San Diego, CA
100%
Process Automation (Flow, Process Builder, Workflows)
100%
Development (Apex Class, Apex Trigger, Visualforce)
90%
3rd Party Platform & API Integration
80%
Reporting
70%
Data Analysis & Cleansing (SQL, Excel)
70%
UI Design (HTML, JS, CSS)
70%
Areas of Expertise
Sales Cloud
- Configuring Accounts/Contacts
- Setting up the Opportunity Process, Products, Price Books
- Quote PDF creation, sending to customer
Service Cloud
- Setting up internal or public Community Pages
- Enabling support@yourcompany.com email to generate cases and to follow-up with your customers
- Enabling a Web Form on your website to collect cases
- Case management, automated responses, case assignments, queues, escalation rules
Marketing Cloud (and Pardot)
- Creating Landing pages, Web Forms to generate Leads/Prospects
- Prospect tracking,scoring and automated assignment to Sales
- Campaign ROI reporting
- Integrating 3rd party Marketing tools (Mailchimp, Unbounce, GoToWebinar...)
Other
- Process automation and improvements using Workflows, Process Builder, Flows
- Custom Apex Classes/Triggers Development, Testing, Code-Coverage, Deployment
- Creating Dashboards and Reports to track all activities in Salesforce
- Data cleansing, mass data import to Salesforce
- 3rd party integrations (Quickbooks, e-Commerce, Wordpress forms, Jira, Office apps...)
- Documentation, Video Tutorials and User Training
Education
2012-2014 UC San Diego - MBA
Master's in Business Administration
2010 - 2012 Bogazici University - Istanbul
Master's Degree in Biomedical Engineering (Image processing & analysis)
2006 - 2010 Istanbul Technical University
Bachelor's Degree in Electronics Engineering (Signal processing)